Returns & Exchanges
At MGR Mobile Store, we want you to be completely satisfied with your electronic purchases. If your device or accessory doesn't meet your expectations, you can return it within 14 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account and navigate to the 'Order History' section to select the items you wish to return and receive a return authorization number.
Prepare the Device
Ensure the device is factory reset, all personal accounts are removed, and the item is placed back in its original packaging with all included accessories.
Ship the Package
Securely pack your items and attach the prepaid shipping label provided via email, then drop it off at any authorized courier location.
Inspection and Refund
Once our technicians verify the condition of the returned electronics, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing