Frequently Asked Questions

Everything you need to know about your MGR Mobile Store experience.

Are the smartphones sold at MGR Mobile Store brand new or refurbished?

We exclusively sell 100% brand new, factory-sealed devices. Each product comes with the original manufacturer's warranty to ensure peace of mind and quality assurance.

What is your return policy for mobile accessories?

We offer a 14-day return policy for all accessories. Items must be in their original packaging, unused, and accompanied by the receipt for a full refund or exchange.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. We also offer express shipping options that deliver within 1-2 business days depending on your location.

Do you offer international shipping for electronics?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes which are the responsibility of the customer.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted for your security.

Can I track my order status in real-time?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your delivery status.